Facilitation: Methodologies, Processes and Measurements

To better understand how staff and customers feel about issues and problems with internal processes, products or services offered, powerful facilitation methodologies can help immensely. People in the public sector who need to better understand how to serve the public also need to develop an appreciation for various facilitation methodologies. For them this workshop will help them get to the core of the public’s concerns so appropriate services can be identified, offered, or repaired. Both of these groups will find that this workshop will help them immensely.

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