By Adine Carter, MCM
MLEK Internal Communications Specialist
We know that listening is a jumbo piece of the communication puzzle. But all too often listening becomes one act within a ‘multi-task’ moment, something you do while also checking your email, or contemplating what else you could be doing instead.
Good listening is, in and of itself, a multi-tasking activity. You must fully engage in listening to get the most out of what someone is telling you. It makes you a better communicator, and you may learn something along the way. Here’s how to do it better:
In a world of evolving and complex business needs, creating effective PowerPoint presentations is becoming a challenge.
Old managerial styles, new technology that changes how we play the game, and a challenging economic climate all contribute to the resistance many have to typical presentations.
In other words, people are distracted and not paying attention.
The question is, how can communicators engage an audience while using a technology that many consider obsolete?
MLEK Senior Partner Dr. Laurence B. Mussio lectures at McMaster in March, 2013.
In recent years, it is becoming increasingly apparent what characteristic will define the current age. Ours is a unique period in history because of the rise of networks we’re seeing. Whether networks of innovation, networks of markets, or digital and social networks, these intersections are becoming increasingly complex and are in the process of reshaping society.
The rise of these the network society represents one of the contemporary era’s most consequential economic, technological and social developments.
As a result, it is necessary to add a new dimension to our understanding of business, economic and technological history: namely, how these networks function, what their role is in society, and how they are reshaping human communication.
“Canadians spend more time looking online at content on politics and current events to arrive at a ‘considered opinion,’ than Americans,” says digital public affairs strategist Mark Blevis. He says this process of Canadians proactively seeking information to develop a considered opinion is behavior that is unique to Canada.
MLEK partners agree. What we often see as passive behavior is really Canadians becoming educated on a subject before they make up their minds and take a position. This is at the heart of understanding reputation management in Canada.
George Bernard Shaw said it best when he said, “The single biggest problem in communication is the illusion that it has taken place.”
Ever feel like that? Sure, we all have.
So what creates this illusion that makes us unwitting illusionists? Three things: